Head of Call Center - Košík.cz | Kariéra

Head of Call Center

Head of Call Center
Úvazek Práce na plný úvazek, Živnostenský list
Jazyky angličtina B2
Liberecký krajCall Center
27.01.2025

We are one of the largest e-commerce companies in the Czech Republic and we are expanding internationally. We are most proud of offering our customers one of the highest-quality services in the European market. At Košík, we are fundamentally transforming a traditional industry and rewriting the future of grocery shopping.

One of the reasons for our success is the great work of our colleagues at the Call Center in Liberec, who take excellent care of our customers and help us create the best possible shopping experience. We are currently looking for a new team member for the position of Head of Call Center to help us further develop our call center in Liberec.

Popis pozice

  • Motivate and develop our operators from the Czech Republic, Slovakia, and Bulgaria
  • Manage and develop our team leaders and trainers
  • Be responsible for the assigned budget and its fulfillment
  • Collaborate and communicate with colleagues across the company (warehouse, logistics, marketing, sales)
  • Resolve complex and non-standard customer requests
  • Report and ensure compliance with set KPIs

Požadujeme

  • Experience in managing a call center team (min. 40 people) for at least 3 years
  • Excellent communication skills and professional appearance
  • Ability to motivate team members
  • Desire to invent and implement innovative processes that will improve our customer service
  • Proficiency in Excel
  • Psychological resilience
  • Time flexibility (our call centers operate daily from morning until late evening)
  • Ability to analyze results
  • English at B2 level
  • Experience in phone sales

Nabízíme

  • Opportunities for learning and career growth
  • Language courses
  • Modern offices in the Millenium building
  • VIP discounts on Košík.cz (Mall.cz, Vivantis.cz, Alza.cz, Prozdravi.cz)
  • Multisport card for sports and relaxation
  • Opportunities for education, corporate events, and teambuilding
  • Company Zoo card
  • A great group of people to work with 😊

Na co nalákáme zrovna tebe?

Parťák

Odměna za věrnost
tě nemine.

Slevař

Získáš slevy
na každý nákup.

Extrovert

Užiješ si firemní akce se super kolegy.

Sportovec

Tak to budeš rád za
multisportku.

Cestovatel

Naučíme tě cizím jazykům.

Cyklista

U nás zaparkuješ s čímkoli.

Vždy připojen

Dostaneš od nás notebook.

Jedlík

Pestré občerstvení přímo v kanclu.

Ozvi se nám

Líbí se ti tato pracovní pozice a cítíš, že by to mohlo klapat?
Odpověz na inzerát, pošli životopis a připiš i něco navíc, budeme moc rádi.

Ozvi se nám - detail pozice

Maximum file size: 2MB

ve formátu PDF, DOC, s max. velikostí 2 MB
Souhlas